Privacy Policy

INBOUND CONNECT COMMITMENT TO PRIVACY

Inbound Connect Inc., a Delaware corporation (“Inbound Connect“), is committed to managing your personal information in accordance with applicable US federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and other applicable state privacy laws.

This document sets out our policies for managing your personal information and is referred to as our “Privacy Policy” or this “Policy“.

In this Privacy Policy, references to “we“, “our“, “us” and other similar pronouns shall refer to Inbound Connect, its parent company, and affiliates, whereas “you” refers to any individual about whom we collect personal information.

This Privacy Policy was last updated in April 2025.

ABOUT INBOUND CONNECT

Inbound Connect Inc. is a Delaware corporation and subsidiary of Inbound Technologies Pty Ltd, an Australian organization. Inbound Connect offers a complete range of services, including a web-based truck appointment system, driver and visitor identification solution, and mobility solutions to improve the services that Inbound facilities can offer to vehicles arriving at their sites and to their clients. It connects facilities to their transport company users and clients to enable better information and visibility for any truck arrival at any facility.

Our platform allows logistics facilities to better manage their facility operations by controlling vehicle arrivals through appointments rather than allowing them to arrive at random.

Please contact us for a full list of companies which comprise Inbound Connect, and which are subject to this Privacy Policy.

BUSINESS-TO-BUSINESS SERVICES AND DATA COLLECTION

Inbound Connect is a business-to-business (B2B) service provider. We provide technological solutions to logistics facilities and transport companies that enable better management of vehicle arrivals and related services. We do not offer services directly to individual consumers.

The personal information we collect is primarily business contact information from:

• Representatives of logistics facilities (our direct customers)
• Representatives of transport companies who send vehicles to these facilities 
• Professional drivers accessing our customers’ facilities

While some of the information we collect may relate to identified or identifiable individuals (such as business email addresses, names, and in some cases driver’s license information required for facility access), this information is collected in a business or professional context, not a consumer context.

We do not: 

• Collect personal information directly from consumers 
• Market our services to consumers 
• Sell consumer goods or services 
• Process consumer payment information for retail transactions

Any personal information we collect is used solely to facilitate our B2B services, including appointment scheduling, facility access, document management, and payment processing between businesses.

WHAT INFORMATION DOES INBOUND CONNECT COLLECT ABOUT YOU?

Clients and Prospective Clients

When you inquire about our services or when you become a client of Inbound Connect, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

• Your name, email address, postal address, and other contact details;
• Information about your employer or an organization who you represent;
• Your professional details; and
• Any additional personal information you provide to us, or authorize us to collect, as part of your interaction with us.

Transport company users are also required to provide us with their company name, name and email address in order to be able to use our platform.

Users of Our Client’s Facilities

We collect business information from users of our client’s facilities, primarily transport companies and professional drivers conducting business with our logistics facility clients. The information we collect in this business context includes company name, business contact details, and information regarding our interactions and transactions.

For security and compliance purposes, we may collect driver’s license information from professional drivers as required by our clients’ facilities. This information is collected in a professional capacity to verify identity for facility access, not for consumer purposes.

Our Prospective Employees or Applicants

We collect personal information when recruiting personnel, such as your name, contact details, qualifications, and work history. Generally, we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details as we may reasonably request to conduct background checks to determine your suitability for certain positions.

Other Individuals

We may collect personal information about other individuals who are not our clients. This includes:

• Customers and members of the public who participate in events that we are involved in;
• Our individual service providers and contractors; and
• Other individuals who interact with us on a commercial basis.

The kinds of personal information we collect will depend on the capacity in which you are dealing with us. Generally, it would include your name, contact details, and information regarding our interactions and transactions with you.

If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings of you.

In limited circumstances, we may collect data which is considered sensitive information. For example, if you are injured at an event promoted or delivered by us, we may collect health information about you in an emergency or otherwise with your consent.

Visitors to Our Websites

The way in which we handle personal information of visitors to our websites is discussed below.

Payment and Credit Card Information

We do not collect and store payment and credit card information. We use Stripe, a third-party payment gateway system to process all credit card payments. Their privacy policy can be found here.

CATEGORIES OF PERSONAL INFORMATION WE COLLECT AND PROCESS

In accordance with applicable privacy laws, we collect and process the following categories of personal information in a business-to-business context:

Identifiers: Examples include business contact information such as professional email addresses, business postal addresses, company telephone numbers, driver’s license information for facility access, and IP addresses when using our platform.

• Purposes: Account creation, authentication, service provision, communication
• Retention Period: 7 years after account termination or as required by law

Commercial Information: Examples include appointment records, transaction history, billing information.

• Purposes: Service provision, payment processing, appointment management
• Retention Period: 7 years for financial records

Internet/Network Activity: Examples include browsing history, search history, information regarding interactions with our website, application, or advertisements.

• Purposes: Service improvement, analytics, security
• Retention Period: 2 years

Geolocation Data: Precise location information from mobile devices or vehicles.

• Purposes: Appointment tracking, facility operations
• Retention Period: 1 year

Professional Information: Examples include company affiliation, job title, employment history.

• Purposes: Account management, communication
• Retention Period: Duration of business relationship plus 3 years

Sensitive Personal Information: Examples include driver’s license information.

• Purposes: Identity verification, compliance with facility requirements
• Retention Period: As required for the specific purpose, typically no longer than necessary

HOW AND WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?

We collect personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services including:

• Web-based truck appointment system to allow our clients’ facilities to manage the arrival of trucks at their facility in a coordinated fashion;
• Drivers’ and visitors’ identification system allowing for compliance with any regulations that may be applicable to our clients’ facilities;
• Industry availability information (such as “less than container load” cargo availabilities and vessel availabilities); and
• Payment platform for the collection of payments on behalf of our clients’ facilities.

We may also collect information to fulfill administrative functions associated with these services, for example, billing, entering into contracts with you and/or third parties and managing our client relationships.

The purposes for which we usually collect and use personal information depends on the nature of your interaction with us, but may include:

• Responding to requests for information and other general inquiries;
• Managing, planning, advertising and administering programs, events, competitions and performances;
• Researching, developing and expanding our facilities and services;
• Informing you of our activities, events, facilities and services;
• Recruitment processes (including volunteers, internships and work experience); and
• Responding to inquiries and complaints.

We generally collect personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person.

We may also collect personal data about you from other sources, for example:

• our holding company or our affiliated and related companies; and
• third-party suppliers and contractors who assist us to operate our business.

We also collect and use personal data for market research purposes and to innovate our delivery of our products and services.

HOW DO WE INTERACT WITH YOU VIA THE INTERNET?

Cookies and Tracking Technologies

You may visit our websites (https://inboundconnect.com/) without identifying yourself. If you identify yourself (for example, by providing your contact details in an inquiry), any personal information you provide to us will be managed in accordance with this Privacy Policy.

Our websites use cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customized settings of the website and delivering content. We collect certain data such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites.

Categories of Cookies We Use

We use the following categories of cookies on our websites:

1. Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
2. Functional Cookies: These cookies allow the website to remember choices you make (such as your preferred language or the region you are in) to provide enhanced, more personal features.
3. Performance/Analytics Cookies: These cookies collect information about how visitors use our website, for instance which pages visitors go to most often. They help us improve our website and your browsing experience.
4. Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can control cookies through your browser settings. However, in doing so, you may be unable to access certain pages or content on our website.

Our websites may contain links to third-party websites. We are not responsible for the content or privacy practices of such third-party websites that are linked to our websites.

Do Not Track Signals

Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals. However, you can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us.

YOUR PRIVACY RIGHTS

While Inbound Connect operates in a business-to-business context, representatives of businesses interacting with us may have certain rights regarding their personal information under applicable state privacy laws. These rights apply to business contact information and other personal information we collect in a business context.

For California Residents

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the following rights:

1. Right to Know: You have the right to request information about the categories of personal information we collect, the sources from which we collect information, the purposes for which we use the information, the categories of third parties with whom we share the information, and the specific pieces of personal information we have collected about you.
2. Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
3. Right to Correct: You have the right to request correction of inaccurate personal information.
4. Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
5. Right to Limit Use of Sensitive Personal Information: Inbound Connect may collect sensitive personal information such as driver’s license details, or other data as required by our clients or applicable law. This information is used strictly for purposes necessary to provide the services or goods you request, or as otherwise permitted by law. You have the right to limit the use of your sensitive personal information to these specific purposes.
6. Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

For Virginia, Colorado, Connecticut, and Other State Residents

Under state privacy laws such as the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and Connecticut Data Privacy Act (CTDPA), residents of these states have similar rights, including:

1. Right to Access: You have the right to confirm whether we are processing your personal data and to access such data.
2. Right to Correction: You have the right to correct inaccuracies in your personal data.
3. Right to Deletion: You have the right to delete personal data provided by or obtained about you.
4. Right to Data Portability: You have the right to obtain a copy of the personal data you previously provided to us in a portable format.
5. Right to Opt-Out: You have the right to opt out of the processing of personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects.

SENSITIVE PERSONAL INFORMATION

Inbound Connect may collect sensitive personal information as defined under applicable state laws, including:

• Government-issued identification (such as driver’s license information)
• Account login credentials

Collection and Use: We collect this information only when necessary to:

• Verify identity and prevent fraud
• Provide the specific services you request
• Comply with legal obligations
• Ensure security and integrity of our systems

Consent Requirements: For residents of Virginia, Colorado, Connecticut, and other states with similar requirements, we obtain your consent before processing sensitive personal information through clear, affirmative actions when you:

• Register for our services
• Provide your driver’s license or other identification information
• Create account credentials

You may withdraw your consent at any time by contacting [email protected].

Limiting Use: For California residents, you have the right to limit the use of your sensitive personal information to purposes necessary to provide the services you requested. To exercise this right, contact us using the methods described in the “How to Exercise Your Rights” section.

How to Exercise Your Rights

To exercise your privacy rights, please submit a verifiable consumer request by:

Email: [email protected]

Phone: +1 562 264 5194

Online form: https://inboundconnect.com/contact

Verification Process: To protect your privacy, we need to verify your identity before fulfilling your request. Depending on the sensitivity of the information requested and the nature of your request, we may require different levels of verification:

For requests to know categories of personal information: We will verify your identity by matching at least two data points you provide with data points we maintain.

For requests to know specific pieces of personal information: We will verify your identity by matching at least three data points you provide with data points we maintain, and may require a signed declaration under penalty of perjury.

Response Timeline: We will confirm receipt of your request within 10 business days. We will respond to verifiable consumer requests within 45 days. If we require more time (up to an additional 45 days), we will inform you in writing of the reason and extension period.

Appeals Process: If we deny your request, you have the right to appeal this decision by contacting [email protected] within 60 days of receiving our decision. We will respond to your appeal within 45 days. If your appeal is denied, we will provide information about how to contact the relevant state Attorney General’s office.

SALE AND SHARING OF PERSONAL INFORMATION

Inbound Connect does not sell your personal information for monetary consideration. As a B2B service provider, we may share certain business contact information with service providers and business partners as described in this policy solely for business purposes.

Under the CCPA/CPRA, some of these data sharing practices may constitute “sharing” of personal information for cross-context behavioral advertising purposes. You have the right to opt out of such sharing by:

• Clicking the “Do Not Sell or Share My Personal Information” link on our homepage
• Submitting a request through our privacy rights form at: https://inboundconnect.com/privacy-request
• Contacting us at [email protected]or by phone at +1 562 264 5194

HOW DO WE STORE DATA?  

We store data in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in the United States and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorized access, modification or disclosure.

We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites use encryption to ensure the secure transmission of information via the internet; however, users of our websites are encouraged to exercise care in sending personal information via the internet.

We take steps to destroy or de-identify information that we no longer require.

DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Our specific retention periods include:

• Account Information: Information associated with your account is retained for the duration of your account, plus 7 years following account closure or termination
• Transaction Data: Financial transaction records are retained for 7 years to comply with tax and financial reporting requirements
• Communications: Communications with our team are retained for 3 years from the date of communication
• Usage Data: Information about how you use our services is retained for 2 years
• Marketing Preferences: Information about your marketing preferences is retained until you update those preferences or request deletion

When we no longer need personal information, we will securely delete or anonymize it. If we anonymize your data (making it no longer personally identifiable), we may use this information indefinitely without further notice to you.

You may request deletion of your personal information at any time, subject to certain exceptions under applicable law, by contacting us using the methods described in the “How to Exercise Your Rights” section.

AUTOMATED DECISION-MAKING AND PROFILING

Inbound Connect uses limited automated processing in the following ways:

• Appointment scheduling and management: Our systems automatically process appointment requests, cancellations, and modifications based on availability and facility rules
• Payment processing: Our systems automatically process payments and refunds according to our policies
• Access control: Our systems may automatically grant or deny access to facilities based on appointment verification

We do not currently engage in automated decision-making that produces legal or similarly significant effects on individuals as defined by the Virginia Consumer Data Protection Act, Colorado Privacy Act, and Connecticut Data Privacy Act.

Where automated processing is used, we implement appropriate safeguards including:

• Human review of significant decisions
• Regular testing for accuracy and bias
• Data security measures to protect personal information

You have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise this right, please contact us using the methods described in the “How to Exercise Your Rights” section.

MARKETING COMMUNICATIONS AND OTHER OPT-OUT RIGHTS

We may use your personal information to send you marketing communications about our services, events, and other information we believe may interest you. You can opt-out of these communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at [email protected]

In addition to marketing communications, you have the right to opt out of the following activities by contacting us at [email protected]:

• Targeted advertising
• Sale or sharing of personal information
• Profiling for decisions that produce legal or similarly significant effects

If you opt-out of marketing communications, we may still send you non-marketing communications related to your account, transactions, or our ongoing business relationship.

HOW DO WE USE AND DISCLOSE PERSONAL INFORMATION?

For Our Clients

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.

For Participants of Our Events

If you are a participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur.

Disclosure to Our Contractors and Other Service Providers

We may disclose personal information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.

Personal information may also be shared between our parent company and our affiliated and related companies, located in the United States and overseas.

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

Use and Disclosure for Administration and Management

We will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

• Administering billing and payments, and debt recovery;
• Planning, managing, monitoring and evaluating our services;
• Quality improvement activities;
• Statistical analysis and reporting;
• Training staff, contractors, and other workers;
• Risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
• Responding to queries and complaints regarding our services;
• Obtaining advice from consultants and other professional advisers; and
• Responding to subpoenas and other legal orders and obligations.

SERVICE PROVIDER AND CONTRACTOR RELATIONSHIPS

When we share personal information with service providers and contractors who perform services on our behalf, we enter into written contracts that include the following terms:

• Prohibition on selling or sharing the personal information we provide
• Prohibition on retaining, using, or disclosing personal information for any purpose other than performing the services specified
• Prohibition on combining personal information received from us with other personal information
• Implementation of reasonable security procedures appropriate to the nature of the personal information
• Requirement to notify us of any security incidents affecting personal information
• Rights for us to take reasonable steps to ensure compliance with these obligations

We regularly review our service provider relationships to ensure compliance with these requirements.

As Required By Law

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency/government department request.

DATA BREACH NOTIFICATION

In the event of a data breach involving your personal information, we will comply with applicable data In the event of a data breach involving your personal information, we will take the following steps:

Investigation: We will promptly investigate to determine the nature and scope of the breach, the personal information affected, and the likelihood of harm.

Containment and Remediation: We will take immediate steps to contain the breach, mitigate potential harm, and implement appropriate remedial measures.

Notification Timeline: We will notify affected individuals without unreasonable delay, typically within 30-60 days of discovery, unless a shorter time is required by applicable state law.

Notification Content: Our notifications will include:

• Description of the incident and the personal information affected
• Steps you can take to protect yourself
• Steps we are taking to address the breach
• Contact information for questions

Regulatory Notifications: We will notify appropriate regulatory authorities based on state requirements:

• California: For breaches affecting 500 or more California residents, we will notify affected individuals and the California Attorney General’s office.
• Other States: We will follow state-specific requirements for notifying Attorneys General or other regulators.

Credit Monitoring: For breaches involving Social Security numbers, financial account information, or other sensitive data, we may offer credit monitoring and identity theft protection services at no cost to affected individuals for at least 12 months.

INTERNATIONAL DATA TRANSFERS

We may transfer your personal information to recipients in other countries, including to our parent company and affiliated companies in Australia and other countries.

For these transfers, we rely on the following safeguards:

• Standard Contractual Clauses approved by relevant data protection authorities;
• Intragroup data protection agreements for transfers within our corporate family; and
• Vendor assessments and contractual commitments from our service providers.

You have the right to request a copy of the specific safeguards we use for the transfer of your personal information. To make such a request, please contact us at [email protected].

CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

HOW CAN YOU ACCESS OR SEEK CORRECTION OF YOUR PERSONAL INFORMATION?

You are entitled to access your personal information held by us on request. To request access to your personal information, please contact our Privacy Officer using the contact details set out below.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

If you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you are entitled to request correction of the information.

WHAT SHOULD YOU DO IF YOU HAVE A COMPLAINT ABOUT THE HANDLING OF YOUR PERSONAL INFORMATION?

You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the Privacy Officer at the contact details set out below.

The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavor to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by email or by means of a notice on our website homepage. The date this Privacy Policy was last updated appears at the beginning of this document.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Email: [email protected]
Address: Inbound Connect Inc. 5101 Santa Monica Blvd Ste 8 #319 Los Angeles, CA 90029
Phone: +1 562 264 5194

Version History:

April 2025: Current version